FAQ

We offer adhoc walking, this will be determined on availability, completion of meet and greet and introductory walk.

We are fully insured for all services we offer on our website, so you can be assured when choosing us your dog is in the best care.

The best way to get training results would be to sign up to one of our training packages, one-off sessions are available but these do not come with all of the benefits of our packages and are less effective when working on a behaviour.

You can cancel or reschedule as long as its before our 48 hours notice. If we are not given more than 48 hours notice, you will lose your walking slot. We are unable to reschedule walks that are at the last week of the month. Walks cannot be accrued/ carried over to the next month.

Yes, you can change or upgrade your dog walking package later if your needs change. Get in touch to discuss any modifications or upgrades you'd like to make to your existing package.

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Yes. You can choose the number of walks per month, additional training, and other additional services like feeding or medication administration. If you have any other requirements, please discuss your needs with us.

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Before signing up to one of our workshops, you will have an introductory call with one of the team.

For an additonal fee we offer a collection and drop-off service, please get in touch for more details

Please discuss this in our intial consultation and make the groomer aware of any allergies, these details will be saved securely on our system

Please avoid booking your dog in for a groom if they have any open cuts. If your dog is post surgery we will not groom your dog until your vet has advised your dog is ready to be groomed

All dogs require an 121 introductory consultation/walk where we have the opportunity to assess your dog and get to know their personality to really understand their needs.

Each dog is taken on its own merit and not on the reputation of specific breeds. All dogs are taken on an introductory training session before they are onboarded with Citizen Canine. We reserve the right to refuse to walk any dog, including banned dog breeds and dogs under the dog control order.

Yes, please get in touch to discuss your needs

These services are upon request, please request these in our app and one of our team will be in touch.

Once we have got your written consent, we will keep your dog on a fixed length lead or long line for the first few weeks whilst we build your dog's trust and develop a relationship with your dog. Our handlers will only let your dog off if they feel it is safe to do so. In the initial meet and greet & introductory walk we will discuss recall, your dog's drive and assess your dog's recall.

We do not walk any females on season, if your dog comes on season please let us know immediately.

We use high in protein treats to reward your dog during our walks, if your dog has allergies please make sure these are detailed on the app.

There is no fee to become a partner, just a motivation to make a change and join in on the Citizen Canine's journey.

This isn't a requirement for indivudual walks but we require all dogs to pass our initial group walk check list before being booked into any group walks.

The walking price includes pick up and drop-off within a 5 mile raduis of our HQ, any locations outside of our serviced area will be quoted at an additional cost.

Complete the short form above and we will be in touch to explore how we can join forces

For walking, all bookings are made on a dedicated app, once you have completed an introductory consultation with us you will be invited to download our app and can request all future bookings via this platform. For training services, please book a complementary phone call via the link on our website and for all other services, please add to the shopping cart or follow the booking link.

From our meet & greet onboarding service, we consider factors such as your dog's energy level, exercise requirements, and your own schedule. If your dog is highly active, you might opt for a package with more frequent walks. If you have any queries, please do not hesitate to discuss your dog's needs with us. We can help determine the most suitable package and tailor it for you.

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Dog training tends to be more about teaching the dog a specific behaviour, for example to walk nicely on the lead and to come back when they are called. Whilst training does play a part in Behaviour Modification, it is only one part of the process.

Behaviour Modification is used to address sometimes complex problem behaviours, which usually have an emotional component. The cause of the behaviour is not always obvious and owners (and their dogs) can potentially experience increasing levels of stress. During a behaviour consultation, we will thoroughly investigate the root cause of the issue and look to implement changes in how you manage and communicate with your dog and introduce easy to follow training techniques, keeping everything as simple and straightforward as possible. 

Typical issues that require Behaviour Modification could include:

• Aggression toward other dogs/people
• Separation Anxiety
• Resource Guarding
• Noise Sensitivities
• Compulsive Behaviours

Behaviour issues can be complicated to resolve and there is no such thing as a quick fix! Sadly, there is a lot of misleading information in the media that may affect owners expectations around timescales and how fully issues can be resolved. By taking a holistic approach to Behaviour Modification, we look at finding the root cause of the behaviour issues and make changes at this level, to improve your dog’s general mood and your relationship with them whilst building confidence and trust.

Pre-payments are taken prior to the service, these can be paid through our app.

Once you're set up on the app, you will be able to purchase a monthly walking package via the 'scheduling' button.

Please refer to our email where you find a step-by-step guide on how to use the app, make bookings, cancel, reschedule and update your dog or your profile. If you get stuck please contact: hello@citizen-canine.co.uk

Your dog will be transported in a secure crate in our fully heated and air-conditioned van.

Your dog will be transported in a secure crate in our fully heated and air-conditioned van.

When you sign up for a dog walking package, you select the number of walks per month that you'd like for your dog. You can then book your walking slots for the month.

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When you become part of the Citizen Canine community, you're joining a family with the promise to add value to all things pet care. We will work with you and your brand to create new experiences, support and advice for our loyal community. Partnerships can work in a variety of ways but here are a few short steps on how you can get involved:- Complete our short partnerships form - One of the Citizen Canine team will be in touch to explore how we can work on our mission together. - Explore new ideas and ways to bring true value to our loyal community

Please get in touch with us, the pet taxi costs will be based on location, mileage and number of pets traveling

Our drop off service is for puppy feeding, garden breaks and play. All visits will be 20minutes per visit

Group walking involves a maximum of four compatible dogs per trained handler.

We will give you an exact cost at your consultation, all prices on our website are a guide price. Pricing is based on breed, hair length and coat condition. Please be advised that a surcharge will apply if your dog is matted, has fleas or has not been groomed within the recommended grooming time for their breed.

We will assess your dog at the consultation, if your dog requires support building confidence our trained staff will only carry out parts of the groom they are comfortable with.

There are no limit to the number of new faces who can join our community but simply, we are look for like minded people or brands who are mission driven to change a once very traditional pet care industry. We value eco-conscious brands, who opt for natural ingredients and modern training methods.

We offer a walk and grooming service so your dog can be exercised and return home clean. Please get in touch for more details

Our van carries a water supply, so after your walk or if it's really hot during the walk

Benefits of joining include being able to reach a committed, loyal community whom put pet care front of mind with their pet's happiness as a priority. A l physical forum and digital platform to educate our fellow citizens, opportunities to sell your loved products in our local HQ, pop-up events and a panel of experts supporting your brand's mission.

We service across Guildford and the Surrey Hills for dog walking. If your postcode sits outside a +6mile radius from our HQ an additonal travel fees will apply.

We understand that holidays are part of life. If you need to put your dog walking package on pause, please inform us 28 days in advance. We can temporarily suspend your services for the duration of your holiday. You won't be charged for the days you put your package on hold. When you return, simply let us know, and we'll resume your regular dog walking schedule. In circumstances of long-term injury or illness, we can put your package on pause.

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At Citizen Canine we endeavour to match dog's on compatability. We review this on a constant basis, if we find the group is imbalanced we will make changes. We want dogs at all development stages to socialise and learn off each other in a positive way, experiencing well controlled interactions with other dogs in the group.

There will be an additional fee for matting, this will be discussed in your initial consultation

In the unlikely event of an emergency we will immediately act to ensure your dog is safe and in the best care. Citizen Canine will call you or your emergency contact to make you aware. During the initial consultation we will take down all your emergency contact details and store these securely in our app. If vet assistance is needed, we will bring your dog to your nominated vet on our system. All team members are dog first aid trained to provide immediate care prior to transportation to the vet.

An additional fee will be applied if any ticks are removed or if your dog has fleas a full flea treatment and clean to the wellness centre will be charged.

If you require additional dog walking services during your holiday, please let us know in advance. We will make every effort to accommodate your needs while you are away. Additional charges may apply based on the frequency and duration of the dog walks during your absence.

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At Citizen Canine we endeavour to match dog's on compatability. We review this on a constant basis, if we find the group is imbalanced we will make changes. We want dogs at all development stages to socialise and learn off each other in a positive way, experiencing well controlled interactions with other dogs in the group.

We do our best to return your dog in the condition they left the house in, we have a water archer and towels onboard to clean down your dog before they return home.

This session will take place in your home and will last approximately 1 hour. Topics covered will include how to prepare your home and garden for their arrival, equipment you might need, what to do when you first bring your puppy home, tips on house training and preparing your puppy for everything they might encounter in the home and out in the big wide world!

This will include a pre puppy home visit as detailed above, 3 x 45 minute training sessions (either at home or on a walk), plus 2 months remote support. The training sessions can be spaced out to work on specific or general training, depending on the client’s needs.

Our initial meet and greet service involves a short 30 minute visit by one of team, to run through our questionnaire and meet your dog within a controlled environment.

Please contact us via email, WhatsApp or on our app messaging service.

We require all future customers to have a short phone call and in person meet and greet with us. This way we can meet you and get to know your dog to understand your future needs.

One of the team will be in touch to arrange an initial phone call to discuss the behaviour issues you need help with. Following this, a detailed questionnaire will be sent out, and depending on the information provided, a quick follow up call may be necessary to answer any additional questions. We will then arrange a 90 minute – 2 hour consultation, which would usually be at your home, depending on the issue. During the consultation, as well as discussing the details provided in the questionnaire, we will look at potential changes to your dog’s routine, how we can limit the unwanted behaviours and improve safety (if applicable) and begin to train foundation behaviours. This is then be followed with a detailed summary of everything discussed, a plan for you to follow and access to helpful resources. We may also recommend that your dog see their vet, as undiagnosed pain or medical conditions can have a huge impact on behaviour.

You will be given a 1 hour time window where your dog will be collected and dropped off when using us, as we work with animals who can be unpredictable we ask for your patience if times change due to unforeseen circumstances.

We only use positive reinforcement, force free based methods and ensure that everything we do has your dog’s comfort, confidence and well-being in mind. We never use ANY form of punishment, physical or psychological, and thoroughly reject the use of choke/prong collars, sprays or other forms of aversive training tools/techniques.

Login to our app and click on the invoices button to view all past and present invoices.

Our HQ is based in Shere. Head to the contact page our full location details.

Your dog will be groomed at our HQ in Shere, Surrey Hills.

One of our trained groomers will groom your dog, you will be able to meet our groomer at your initial consultation

Your dog will be walked by one of our trained handlers, we endeavour to keep your dog in a routine with the same handler where possible but handlers may vary if cover is required.

Commands will be reinforced by our trainers throughout the session, all commands are noted in your meet and greet and will be saved on our system. It will be the owner's responsibility to update any new commands on the app.

Travel time is not included in our walks, your dog will be walked for the chosen time of service.

No toys will be taken on our group walks but may be used in private sessions.